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Unwanted or Unsuitable Items

If you are unhappy with a product you have purchased from us, you may return the product within 30 days of delivery for a refund. Products must be returned unmarked and in their original, unopened packaging, to qualify for a refund. We suggest using a trackable method of return to help ensure the returned items come back to Health Alert safely. (not applicable on special order products)

Damaged Items

Please do not accept or sign for an order that is visibly damaged. If you receive a shipment that has been damaged in transit first refuse the package, and please contact us as soon as possible. We will do our best to provide a replacement immediately.

Items Received In Error

If you receive an item that you did not order, please notify us at 1.800.231.8063 within 72 hours of delivery.

How to Return a Product

Please call our Customer Service Department at 1.800.231.8063 for any questions regarding the Returns Policy. Please provide your order number, and a brief explanation of the problem.

Our returns address is:
Health Alert/Returns
30 Ryan Ct, Ste 100
Monterey, CA 93940
Phone: 1.800.231.8063
Fax: 1.831.372.3805
Please pack the all items so that they will not be damaged in transit. Include a copy of your receipt/delivery note and a brief note of the reason for return.
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IMPORTANT: This website is not intended to provide medical advice, and nothing in it should be construed as a therapeutic recommendation or prescription for any disease or symptom. Readers should not attempt self-diagnosis or self-treatment of any kind and should not discontinue any medication or therapy or make any health-related decisions without the advice of a licensed medical physician. Dr. Bruce West, DC and HealthAlert disclaim any liability, loss or risk incurred, directly or indirectly, as a result of the use and application of the contents of this website. If you are unwilling to be bound by this disclaimer, you should leave this site.

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.